Learn what the exam expects
This course teaches the knowledge you need for the MB-230 exam, one skill area at a time. The first 2 lessons are free to read.
MB-230: Customer Service Functional Consultant
MB-230 tests the skills of a Customer Service Functional Consultant. These micro lessons cover one concept each, with practice questions at the end, and the free practice exam shows how ready you are.
- 4study areas
- 7short lessons
- 336exam-style practice questions
15 exam-style questions · 25 minutes · timer, drag-drop and a score out of 1000 · no account needed · See the questions with answers
BEFORE YOU BEGIN
What to know about MB-230
Free MB-230 practice exam and study guide for Microsoft Customer Service Functional Consultant: short lessons, exam-style questions and explained answers.
Prepare here, pass the official exam at Microsoft
Practice with exam-style questions
Full access adds every lesson with its practice questions and the MB-230 question bank, with quiz mode and progress by skill area.
Take the certification exam
The MB-230 certification exam itself is set and run by Microsoft. You book and take it through Microsoft Learn, not on MicroExams.
MB-230 on Microsoft Learn MB-230 · Study outline
What you will study
The guide follows the official skill areas of the exam. Work through it in order, or jump straight to the topic you need.
Your progress0 of 7 lessons
Start hereCustomer Service workspace and apps 4 skill areas 7 lessons published28 practice questionsEvery answer explained
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01 Describe Dynamics 365 Customer Service1 lesson · 4 practice questions 0/1
- Customer Service workspace and appsFree Lesson · 4 practice questions Not started Read lesson Practice
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02 Configure cases, queues and routing3 lessons · 12 practice questions 0/3
- Cases, merge and parent-child casesFree Lesson · 4 practice questions Not started Read lesson Practice
- Queues, routing rules and unified routingFull access Lesson · 4 practice questions Not started Read lesson Practice
- Entitlements and service level agreementsFull access Lesson · 4 practice questions Not started Read lesson Practice
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03 Implement knowledge and customer service agents1 lesson · 4 practice questions 0/1
- Knowledge management and articlesFull access Lesson · 4 practice questions Not started Read lesson Practice
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04 Configure analytics, Omnichannel and Copilot2 lessons · 8 practice questions 0/2
- Omnichannel, workstreams and chat setupFull access Lesson · 4 practice questions Not started Read lesson Practice
- Analytics and Copilot in Customer ServiceFull access Lesson · 4 practice questions Not started Read lesson Practice
Open all MB-230 lessons on their own page
CHOOSE HOW TO PREPARE
Start free, upgrade when you're ready
Try the real exam format for free. Unlock the full MB-230 course when you want every question, every practice exam and every lesson.
Free preview
See where you stand
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No account needed
Take the free practice exam- 15-question practice exam in the real format
- Score out of 1000 with strong and weak areas
- Explanations for the sample questions
- The first 2 lessons
- All 336 exam-style questions
- Full practice exams with case studies
- Readiness by skill area and spaced review
Full MB-230 course
Everything you need to pass
$129USD · one-time
No subscription. Instant access after payment.
Get full access- Everything in the free preview
- All 336 exam-style questions, every answer explained
- Full-length practice exams, timed like the real exam, with case studies
- All 7 lessons
- Readiness by skill area and spaced review
- Learn and Quiz modes, bookmarks and notes
You own the full MB-230 course
Every question, practice exam and lesson is unlocked. It's also saved in My courses.
MB-230 exam: frequently asked questions
Is there a free MB-230 practice exam?
Yes. MicroExams has a free MB-230 practice exam with 15 exam-style questions, a timer, drag-drop and hotspot questions, and a score out of 1000. No account is needed.
How many MB-230 practice questions does MicroExams have?
The full MB-230 question bank has 336 exam-style practice questions, including drag-drop and hotspot questions where the exam uses them. 15 of them are free in the practice exam; full access ($129) unlocks all 336.
What is the passing score for the MB-230 exam?
Microsoft certification exams are scored from 1 to 1000, and you need 700 or more to pass. MB-230 uses the same scale.
What does the MB-230 exam cover?
The MB-230 Customer Service Functional Consultant exam measures these skill areas: Describe Dynamics 365 Customer Service; Configure cases, queues and routing; Implement knowledge and customer service agents; Configure analytics, Omnichannel and Copilot. Check the official study guide on Microsoft Learn for the current list.
How should I prepare for MB-230?
Study each skill area, then take timed practice exams. Read the explanation for every question, use the score report to find your weak areas, and practice until you score above 700 consistently.
Is MicroExams affiliated with Microsoft?
No. MicroExams is an independent learning platform. It is not affiliated with or endorsed by Microsoft, and its practice questions are exam-style questions, not real exam content.
MicroExams is an independent learning platform and is not affiliated with or endorsed by Microsoft. Exam names and trademarks belong to their owners.