MB-230 lessons
Customer Service Functional Consultant
Your progress0 of 7 lessons
Start hereCustomer Service workspace and apps -
01 Describe Dynamics 365 Customer Service1 lesson · 4 practice questions 0/1
- Customer Service workspace and appsFree Lesson · 4 practice questions Not started Read lesson Practice
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02 Configure cases, queues and routing3 lessons · 12 practice questions 0/3
- Cases, merge and parent-child casesFree Lesson · 4 practice questions Not started Read lesson Practice
- Queues, routing rules and unified routingFull access Lesson · 4 practice questions Not started Read lesson Practice
- Entitlements and service level agreementsFull access Lesson · 4 practice questions Not started Read lesson Practice
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03 Implement knowledge and customer service agents1 lesson · 4 practice questions 0/1
- Knowledge management and articlesFull access Lesson · 4 practice questions Not started Read lesson Practice
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04 Configure analytics, Omnichannel and Copilot2 lessons · 8 practice questions 0/2
- Omnichannel, workstreams and chat setupFull access Lesson · 4 practice questions Not started Read lesson Practice
- Analytics and Copilot in Customer ServiceFull access Lesson · 4 practice questions Not started Read lesson Practice